These Terms and Conditions (“Terms”) govern your use of [Your Website Name] (the “Site”) and its services (including browsing, account registration, purchasing, downloading virtual goods, and seeking support). By accessing or using the Site, you confirm that you have read, understood, and agree to comply with these Terms, as well as our Privacy Policy. If you do not agree, you may not use the Site.
1. Eligibility
- You must be at least 16 years old (or the age of majority in your jurisdiction, whichever is higher) to use the Site. Minors under this age may only use the Site with the supervision and consent of a parent or legal guardian, who assumes responsibility for their compliance with these Terms.
- You represent and warrant that you have the legal capacity to enter into these Terms (e.g., not under a legal disability) and that all information you provide to the Site (e.g., registration details) is accurate, complete, and up-to-date.
2. Account Registration & Management
- Account Creation: To purchase or download virtual goods, you may need to create an account using a valid email address and set a secure password. You are responsible for maintaining the confidentiality of your account credentials (password, email) and for all activities conducted under your account.
- Account Security: Notify us immediately via [Customer Service Email] if you suspect unauthorized access to your account (e.g., unknown login activity). We will not be liable for any losses or damages resulting from your failure to protect your account.
- Account Termination: We reserve the right to suspend or terminate your account without prior notice if you violate these Terms (e.g., fraudulent activity, unauthorized sharing of goods). You may delete your account at any time via “Account Settings,” subject to our data retention rules in the Privacy Policy.
3. Virtual Goods: Purchase & Use Rights
3.1 Purchase Terms
- All prices displayed on the Site are in the specified currency (e.g., USD, EUR) and do not include applicable taxes (VAT, sales tax) unless stated otherwise. You are responsible for paying all taxes required by your jurisdiction.
- Payment is processed via third-party payment gateways (e.g., PayPal, Stripe). By submitting a payment, you confirm that you have the right to use the payment method (e.g., credit card) and that the payment details are valid. We do not store or process sensitive payment information (see Privacy Policy for details).
- Once payment is confirmed, we will send the virtual goods (download links, activation codes, access permissions) to your registered email within [5-10 minutes]. If you do not receive the goods within 24 hours, contact us with your order number for assistance.
3.2 Use Rights & Restrictions
- When you purchase a virtual good (e.g., software, design template), you are granted a non-exclusive, non-transferable license to use the good for personal or commercial purposes (unless specified otherwise in the product description).
- You may not:
- Resell, redistribute, share, or sublicense the virtual good to any third party (e.g., uploading templates to a file-sharing site, selling activation codes).
- Modify, reverse-engineer, decompile, or create derivative works of the good (e.g., altering software code, claiming a template as your original design) without explicit written permission.
- Use the good for illegal or unethical purposes (e.g., software for hacking, templates for counterfeit branding).
4. Refund Policy for Virtual Goods
Due to the intangible, non-returnable nature of virtual goods, refunds are subject to the following rules (see our full Refund Policy for details):
- Eligible Refunds: Refunds may be requested only if:
- The virtual good is defective (e.g., unopenable files, non-functional software) and you provide proof of the defect (screenshots, error logs) within 72 hours of delivery.
- You accidentally purchased the same good twice (provide order numbers for verification).
- Non-Eligible Refunds: Refunds will be denied if:
- You have already used the good (e.g., activated software, applied a template to a project).
- The issue arises from your device or user error (e.g., incompatible operating system, lost download link).
- The good is marked “Non-Refundable” in its product description (e.g., custom-designed templates).
- Refund Process: Approved refunds will be processed within [3-5 business days] and returned to your original payment method. We reserve the right to revoke your access to the good once a refund is issued.
5. Prohibited Conduct
You may not use the Site or its services for any of the following:
- Engaging in fraudulent activity (e.g., fake orders, stolen payment methods, false refund claims).
- Uploading, transmitting, or sharing harmful content (e.g., malware, viruses, spam) that could damage the Site or other users’ devices.
- Violating intellectual property rights (e.g., using the Site to infringe on copyrights, trademarks of third parties).
- Interfering with the Site’s functionality (e.g., hacking, scraping data, overloading servers with excessive requests).
- Violating applicable laws or regulations (e.g., data privacy laws, export controls for software).
6. Intellectual Property
- All content on the Site (e.g., logo, text, virtual goods, design elements) is the intellectual property of [Your Website Name] or its licensors and is protected by copyright, trademark, and other intellectual property laws.
- You may not copy, reproduce, or use any Site content for commercial purposes without our prior written permission. Unauthorized use may result in legal action.
7. Limitation of Liability
- Disclaimer of Warranties: The Site and virtual goods are provided “as is” and “as available.” We do not warrant that the Site will be error-free, uninterrupted, or secure, or that the virtual goods will meet your specific needs (e.g., compatibility with your device).
- Limitation of Damages: To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, or consequential damages (e.g., lost profits, business disruption) arising from your use of the Site or virtual goods, even if we have been advised of the possibility of such damages. Our total liability for any claim related to the Site will not exceed the amount you paid for the relevant virtual good.
8. Third-Party Links & Services
The Site may contain links to third-party websites or integrate third-party tools (e.g., social media sharing, analytics). These third parties have their own terms of service and privacy policies. We do not endorse or control these third parties, and we will not be liable for any losses or damages resulting from your use of their services.
9. Changes to These Terms
We may update these Terms from time to time to reflect changes in laws, regulations, or Site operations. When we make material changes (e.g., to refund rules, use rights), we will:
- Post the updated Terms on the Site’s homepage with a “New Update” notice.
- Notify registered users via email at least 7 days before the updated Terms take effect.
Your continued use of the Site after the effective date of the updated Terms constitutes your acceptance of the changes.
10. Governing Law & Disputes
- These Terms are governed by the laws of [Jurisdiction, e.g., “the State of California, USA” or “England and Wales”], without regard to its conflict of law rules.
- Any dispute arising from these Terms or your use of the Site will first be resolved through good-faith negotiation. If negotiation fails, the dispute will be submitted to binding arbitration in [Location, e.g., “Los Angeles, USA”] in accordance with the rules of [Arbitration Body, e.g., “the American Arbitration Association”], unless local law requires litigation.
11. Contact Us
If you have questions, concerns, or claims related to these Terms, contact us via:
- Customer Service Email: zhefeicom@gmail.com
- Customer Service Phone: 852-47486090
We will respond to your inquiry within [3-5 business days].